Hi,
This sounds frustrating and I am sorry to hear that you have to deal with this. How frequent is this during your gaming sessions?
Since this seems like a Nvidia GPU related issue (on more than one brand of TV) it leads me to think that this is a Nvidia problem and not necessarily the TVs fault. Depending on how long it takes for this to occur and how frequently it occurs, we may not be able to replicate it easily. If this is something that happens within a few minutes, we may be able to check it out pretty quickly - but we have difference PC’s and receivers, so there is that too.
You may have to stick with your workaround for now and hope that future updates solve the problem. I know that may not be what you want to hear, but sometimes that is the case with these things. You may also want to check the audio settings on your PC, receiver, and TV. Check your connections/cables/ports, reset and reconnect.
This is something we will keep on our radar and monitor, but not necessarily investigate immediately due to time and resource limitations. But I am intrigued with your situation, so please follow up.
Thanks for reaching out!
The frequency seems pretty random, which makes it difficult to replicate. What is constant is that I lose sound without any flicker of the image and have to power cycle the receiver to get it back, which makes the image go black while the receiver is turned off. Why would image go blank when I turn off the receiver when my PC is directly connected to the TV? This makes me think that HDMI 4 signal is interfering with HDMI 3 signal, and vice versa. This never happened with the old TV, which only had 4k@60hz over the HDMI ports. It happens only with 4k@120hz. This might very well be a chipset issue, which a lot of these TVs share nowadays.
I’ve purchased the 55 inch of this TV and the image quality is amazing. However, I am having audio disconnect issues when playing games on my PC. I connect my PC to HDMI 4 with 4k@120hz (VRR enabled) and connect the TV via eARC to my Denon S760H. Using HDMI 2.1 rated cables for both connections. Audio would randomly stop playing in the middle of a gaming session. The only way to get the audio is either reset the HDMI 4 settings on the TV or power cycle the AVR. This is a known issues for Nvidia GPUs (I have RTX 3060ti). Any chance you guys can look into this issue and publicize so manufacturers do something to fix it? I don’t think it is unique to Sony TVs as I’ve read the same thing happening to LG owners as well.
Does the image quality/processing of A75L match the image quality/processing of A80L? That’s what Sony claims and would be great to know if they are being honest before I make a purchase.
The frequency seems pretty random, which makes it difficult to replicate. What is constant is that I lose sound without any flicker of the image and have to power cycle the receiver to get it back, which makes the image go black while the receiver is turned off. Why would image go blank when I turn off the receiver when my PC is directly connected to the TV? This makes me think that HDMI 4 signal is interfering with HDMI 3 signal, and vice versa. This never happened with the old TV, which only had 4k@60hz over the HDMI ports. It happens only with 4k@120hz. This might very well be a chipset issue, which a lot of these TVs share nowadays.
I’ve purchased the 55 inch of this TV and the image quality is amazing. However, I am having audio disconnect issues when playing games on my PC. I connect my PC to HDMI 4 with 4k@120hz (VRR enabled) and connect the TV via eARC to my Denon S760H. Using HDMI 2.1 rated cables for both connections. Audio would randomly stop playing in the middle of a gaming session. The only way to get the audio is either reset the HDMI 4 settings on the TV or power cycle the AVR. This is a known issues for Nvidia GPUs (I have RTX 3060ti). Any chance you guys can look into this issue and publicize so manufacturers do something to fix it? I don’t think it is unique to Sony TVs as I’ve read the same thing happening to LG owners as well.
Does the image quality/processing of A75L match the image quality/processing of A80L? That’s what Sony claims and would be great to know if they are being honest before I make a purchase.