We paid around $400 for a Vitamix. Along came a class action lawsuit due to the blade leaving traces. Vitamix was ordered to replace the blades but never did. When I reached out to their customer service they said that ordeal was over. Really? Over for whom? Where is our replacement blade? They avoided responsibility by saying a third party was “supposed to” contact us. If one of your customers is out at risk due to your faulty product you are responsible.
We paid around $400 for a Vitamix. Along came a class action lawsuit due to the blade leaving traces. Vitamix was ordered to replace the blades but never did. When I reached out to their customer service they said that ordeal was over. Really? Over for whom? Where is our replacement blade? They avoided responsibility by saying a third party was “supposed to” contact us. If one of your customers is out at risk due to your faulty product you are responsible.