Beware of Sony TVs: Defective Products and Violations of Consumer Protection Laws

SONY CASE #: 100050326 I purchased a Sony TV (model #XR77A80J) from Best Buy for over $3,000, trusting Sony’s reputation for high-quality electronics. After just two years, the TV stopped turning on with no damage or external cause, a clear sign of a defect.

When I contacted Sony customer support on 11/21/2024 , I was transferred through four departments, spending hours trying to resolve the issue. Despite my efforts, Sony refused to repair or replace the defective TV. This model is notorious for widespread defects, as evidenced by hundreds of online reviews, yet Sony continues to sell it without taking responsibility for its failures.

Their refusal to act violates key consumer protection laws, including:

Florida’s Deceptive and Unfair Trade Practices Act (FDUTPA), which prohibits deceptive business practices. The Magnuson-Moss Warranty Act, which requires companies to honor warranties and ensure defective products are repaired or replaced. I filed a complaint with the Federal Trade Commission (FTC) to hold Sony accountable. The case number is [insert case number here], and I encourage others facing similar issues to file their own complaints.

As a U.S. Navy veteran, I expected better from Sony. Instead, I was left with a $3,000 defective product and abysmal customer service. Their refusal to address a known issue shows a shocking lack of integrity and accountability.

If you’re considering a Sony TV, especially model #XR77A80J, I urge you to think twice. Sony’s failure to honor warranties and unethical business practices are unacceptable. There are better, more reliable brands that value their customers and stand behind their products.

Don’t make the same mistake I did. Sony’s actions are a warning to all consumers.

DefectiveSonyTV #ConsumerRights #SonyFails #FDUTPA #WarrantyViolation