I would strongly suggest reevaluation the ‘App support’ category for this headset (and all other Arctis and Nova headsets) since it’s extremely buggy and unreliable. While the hardware is indeed very good, and your tests prove it, if you use the software more than a day, you’ll notice very quickly how many bugs there are, making it extremely painful to use (if you want to use the more advanced features that are only available when using the app). Just browse Reddit to see how many people have too many issues with the software, to the point where a lot of people just “don’t use it” so they don’t have to experience all the bugs. Not using the software also means not having the chatmix feature, which IMO is one of the best features I’ve ever seen on the headset hardware/software.

In any case, as I mentioned at the beginning of this comment: I strongly suggest reevaluation properly the app support by using it extensively (I’m using it daily, 10 hours a day for the past 3 years so the bugs I mentioned are not new and still there today).

EDIT: To give some precisions and examples on the bugs:

• Headset won’t connect to dongle randomly, requiring a dongle disconnect and reconnect.
• Mic sidetone won’t turn off: needs specifics settings order operations to fix it in the software.
• Headset won’t turn on: requiring hard reset of the headset.
• Headset unresponsive: hard reset required
• Headset won’t sleep: used to work, again seems software related, headset just stays on 24/7 as long a the computer is open even though there is no audio output and no activity.
• Sonar Chatmix stuck: requires dongle disconnect/reconnect

Hi there,

Thank you for taking the time to reach out and provide such detailed feedback; this type of user feedback allows us to cover the areas that our testing could lack or miss and improve our reviews. We will open a retest and discuss with the team the best way to adjust the score on the affected products based on the impact and how widespread these bugs are.

Cheer Dagobiet