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Problem with subtitles on Q6FN

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Hi, I’m seeing complains about how white subtitles appears on Q6FN. People are talking that when the subtitles appears, the entire screen got a white tone. Maybe because of poor local dimming. When you put yellow text or black bold on the white subtitle, the problem is minimized. My questions are: This can be improved later by software update? are there something that can be done to solve this?

Thank You!

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    Hi there,

    Thanks for taking the time to write us with your question!

    I definitely understand the concern about panel refresh cycles on OLED TVs since there usually isn’t much information available online about them besides the typical “don’t run them more than once a year”.

    To the best of our knowledge, there is no such counter for yearly panel refresh cycles on Sony OLED TVs. However, here is what we do know :

    • All Sony OLEDs run “little” panel calibration cycles after every 4 hours of consecutive “on-time”, this is done automatically and cannot be disabled; its goal being to reduce image retention.
    • The “big” panel refresh cycles do not run automatically, the TV will prompt the user to run it when needed (about 2000 hours of total screen “on-time”), and warn that it shouldn’t be done more than once a year to not affect the lifespan of the OLED panel.

    Unless the TV has image retention (burn-in), there is no reason for a user to force run this compensation cycle.

    If I understand correctly, you’re looking to purchase either a demo or a used Sony A90J? If it’s the case, I think you would benefit most from checking it for signs of burn-in rather than knowing how many panel refresh cycles it’s had.

    Here is what I would recommend :

    • Check for signs of burn-in using 5% gray & 50% gray slides as well as 100% red, green, blue, cyan, magenta & yellow color slides. You can see how burn-in might prevent itself by looking at our previous burn-in test as an example.

    If you don’t see any signs of burn-in on any of these, it’s a very good sign that the TV panel is in good condition and hasn’t displayed static content for extended periods of time.

    On a side note, during the start of our TV longevity test, we needed to manually run a few panel refresh cycles on our Sony OLEDs (see “startup phase” section of the article), and we didn’t notice any brightness drop or any adverse effects from this so far.

    I hope this information helps you in your buying process!

    Let us know should you have any other questions or suggestions for us.

    Best regards

    Edited 2 years ago: Typo
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