Jan 30, 2025 05:43 PM By  Gregory Vodden

Hey ErxQQ, Thanks for reaching out! We’re sorry to hear you’re having issues with your Apex Pro (2023). Regarding the 0.1mm - 0.4mm actuation range, SteelSeries expanded that with a firmware update. We haven’t retested the keyboard since that update, so our testing was based on older firmware with the original 0.2mm - 3.8mm range. As for the spam key issue in your video, that’s known as key chatter. While Hall effect keyboards like the Apex Pro (2023) can experience it, it’s not common. We didn’t encounter this problem during testing, and there haven’t been widespread reports of it. I’d recommend reaching out to SteelSeries customer support. They’ll likely guide you through recalibrating the switches and performing a factory reset. If that doesn’t fix the issue, they should be able to give you a replacement. I hope that answers your question. Thanks again for reaching out, and we hope SteelSeries support can help you fix this issue.

thank you for your help I didn’t know it was a software feature

Jan 25, 2025 05:59 PM By ErxQQ

7

Apex pro (2023) On the site it says that it works between 0.1-4.0mm, here it says that it works between 0.2-3.8, I feel scammed because it doesn’t work as it says on the site when you set 0.1mm-4.0mm, the simplest example is when you set 0.1mm and set the rapid trigger sens 0.1mm, the keyboard starts to spam or while playing a game while holding down w a s d, suddenly the character stops instead of walking, here is a video for you, I wonder if you have the opportunity to test it Youtube Video

Hey ErxQQ,

Thanks for reaching out!

We’re sorry to hear you’re having issues with your Apex Pro (2023). Regarding the 0.1mm - 0.4mm actuation range, SteelSeries expanded that with a firmware update. We haven’t retested the keyboard since that update, so our testing was based on older firmware with the original 0.2mm - 3.8mm range.

As for the spam key issue in your video, that’s known as key chatter. While Hall effect keyboards like the Apex Pro (2023) can experience it, it’s not common. We didn’t encounter this problem during testing, and there haven’t been widespread reports of it.

I’d recommend reaching out to SteelSeries customer support. They’ll likely guide you through recalibrating the switches and performing a factory reset. If that doesn’t fix the issue, they should be able to give you a replacement.

I hope that answers your question. Thanks again for reaching out, and we hope SteelSeries support can help you fix this issue.

Apex pro (2023) On the site it says that it works between 0.1-4.0mm, here it says that it works between 0.2-3.8, I feel scammed because it doesn’t work as it says on the site when you set 0.1mm-4.0mm, the simplest example is when you set 0.1mm and set the rapid trigger sens 0.1mm, the keyboard starts to spam or while playing a game while holding down w a s d, suddenly the character stops instead of walking, here is a video for you, I wonder if you have the opportunity to test it Youtube Video

The keycaps get damaged after heavy use, the cross where you insert the caps on the switch, breaks… how is this not testet ? does nobody play a lot any more ? I damaged 3 caps playing, that have to be replaced, and I´m now looking for another keyboard tthatt doesn´t use those caps, not a gaming keyboad if you ask me, it can´t stand heavy use :(