The Sony WH-1000XM2 are a good wireless noise-canceling headset for commuting. They're slightly better and more customizable than the MDR-1000X. They have about the same performance in most aspects but with a more consistent sound quality and a great app. This makes them one of the best noise-isolating headphones we've tested and a good option for frequent flyers and daily commuters. Unfortunately, they won't be ideal for watching a lot of videos due to their relatively high latency.
Our Verdict
Above-average for neutral listening. The Sony WH-1000XM2 do not have the treble inconsistencies of the MDR-1000X. They also benefit from a good parametric equalizer that you can access through the app to personalize their sound profile. Unfortunately, their mid-range is not as balanced as the MDR-1000x and since they're very isolating they do not have the soundstage of more neutral listening oriented headphones. Lastly we have yet to test their sound quality codecs.
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Excellent noise cancellation.
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Great active features and app support.
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Comfortable and premium looking design.
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Poor latency for watching videos.
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Not ideal for making calls.
Good for commuting. The Sony WH-1000XM2, like the MDR-1000x, have one of the best noise cancellation that we've tested so far. They will block enough noise to be suitable for most public transits, they're comfortable and have a good control scheme. However, they're a bit bulky so they won't be the easiest to carry around on your person.
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Excellent noise cancellation.
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Great active features and app support.
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Comfortable and premium looking design.
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Poor latency for watching videos.
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Not ideal for making calls.
Decent for sports. They're a bit bulky and will make your ears a bit warm after a while. But they're comfortable, have a decent control scheme, and they're stable enough for jogging. They just won't be ideal for very intense exercises and workout routines due to their breathability, stability and size.
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Excellent noise cancellation.
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Great active features and app support.
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Comfortable and premium looking design.
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Poor latency for watching videos.
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Not ideal for making calls.
Good for office use. They block a lot of noise which is ideal if you have a lively office and need to cancel some of the ambient chatter. They're comfortable and don't leak much but may be a bit distracting if you like to listen to music at higher-than-average volumes.
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Excellent noise cancellation.
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Great active features and app support.
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Comfortable and premium looking design.
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Poor latency for watching videos.
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Not ideal for making calls.
Sub-par for gaming. The Sony WH-1000XM2 are comfortable, they have an above-average sound and have a good wireless range. Unfortunately, they have a poor mic quality and a lot of latency which is not really suitable for gaming. They also tend to make your ears a little warm during long gaming sessions and are not compatible with consoles via Bluetooth.
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Excellent noise cancellation.
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Great active features and app support.
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Comfortable and premium looking design.
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Poor latency for watching videos.
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Not ideal for making calls.
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Excellent noise cancellation.
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Great active features and app support.
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Comfortable and premium looking design.
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Poor latency for watching videos.
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Not ideal for making calls.
- 7.4 Neutral Sound
- 7.9 Commute/Travel
- 7.2 Sports/Fitness
- 7.4 Office
- 5.9 Wireless Gaming
- 7.5 Wired Gaming
- 6.8 Phone Calls
- Updated Dec 20, 2022: Converted to Test Bench 1.5.
- Updated Feb 07, 2022: Added Sony's 360 Reality Audio feature to Virtual Soundstage.
- Updated Mar 11, 2020: Converted to Test Bench 1.4.
- Updated Nov 21, 2019: Converted to Test Bench 1.3.1.
- Updated Nov 21, 2019: Converted to Test Bench 1.3.
- Updated Sep 12, 2018: The self-noise value in Noise Isolation was corrected. The active noise cancellation performance has not changed.
- Updated Feb 16, 2018: Converted to Test Bench 1.2.
- Updated Nov 07, 2017: Review published.
- Updated Nov 05, 2017: Our testers have started testing this product.
- Updated Nov 03, 2017: The product has arrived in our lab, and our testers will start evaluating it soon.
- Updated Oct 18, 2017: We've purchased the product and are waiting for it to arrive in our lab.
Compared To Other Headphones
The Sony WH-1000XM2 are a well-built and premium looking noise-canceling headset. They have a good sound and lots of customization options thanks to the new app support. They're also one of the best noise canceling headphones we've measured which makes them a good choice for commuters and travelers. However, their bulky design might not be as versatile as some of the headphones they are often compared to. See our recommendations for the best wireless headphones, the best closed-back headphones, and the best noise cancelling headphones.
The Sony WH-1000XM4 Wireless are better headphones than the Sony WH-1000XM2 Wireless. The WH-1000XM4 are more comfortable, their ANC can block out even more background noise, and their continuous battery life is longer, too. You can also pair them with up to two devices at a time.
The Sony WH-1000XM3 are a better headset than the Sony WH-1000XM2, although not by much. The XM3 have a more comfortable over-ear fit thanks to the headband redesign and softer ear cup pads. They also have better noise cancellation, mostly due to their lower self-noise, and a better battery life performance, with a customizable auto-off timer and a quick charging USB type C connector. This makes them a bit more convenient in case you forget to charge them overnight. On the other hand, the XM2 now offer a better value for your money since they are now at a lower price point than the XM3. They also have a great noise isolation performance and a decently well-balanced sound quality that's not very different from the XM3. Their metal headband also feels slightly more unique than that of the XM3 and gives them a slightly more classy look and feel.
The Sennheiser PXC 550 Wireless are a slightly better and more customizable wireless headset than the Sony WH-1000XM2. The Sennheisers have a more customizable app, although it's not as well-made or as sleek as the Sonys. They also have a bit more control over their features than the WH-1000XM2. Their default sound quality is also a bit more balanced with instruments and vocals than the Sony, although they do have less bass. On the upside, the WH-1000XM2 look more premium than the Sennheisers. They also have much better noise cancelation that can optimize for different environments and will be more suitable for commute and travel than the PXC 550 Wireless.
The Sony WH-1000XM2 Wireless are a better wireless over-ear than the Beats Studio3 Wireless. The Sony have a better noise cancellation performance, making them more suitable for commuting and travel than the Beats. They have a slightly more polished design that looks and feels more high-end than the Beats. The Beats have a more stylish-looking build quality that some will prefer over that of the Sony. They also have a faster charge time, a longer wireless range, and slightly better latency performance, especially on iOS devices. The Beats are also a bit more lightweight, comfortable, and stable for the gym.
The Bose QuietComfort 35 II/QC35 II Wireless 2018 are better headphones overall than the Sony WH-1000XM2 Wireless. The Bose have easier-to-use controls and are more lightweight and comfortable than the Sonys. The Bose also have a better-balanced and neutral sound profile that packs an equal amount of bass as the Sony but sounds a bit clearer with instruments and vocals thanks to their better balanced mid and treble ranges. The Sony, on the other hand, have a bit more features and support multiple high-quality audio codecs that we haven't had the chance to test yet. They also look more premium and have a slightly better ANC feature.
The Sony WH-1000XM2 are a slightly better headset than the Sony MDR-1000X, but not by much. The WH-1000XM2 have a more customizable sound and better control over their noise cancellation feature than the original MDR-1000X, thanks to the headphone's Connect app. The XM2 have also received fewer complaints about poor build quality with the headband, making them a bit more durable overall than the older model. On the other hand, the Sony MDR-1000X do better in the mid-range, although not by much, especially since you can customize the sound of the XM2. But on the upside, they're a bit more affordable since they are the older generation of the same headset.
The Bose QuietComfort 35/QC35 Wireless 2016 are a slightly better wireless headset than the Sony WH-1000XM2 Wireless. They're a bit more comfortable and better balanced than the Sonys. The Bose sound quality packs a good amount of punch and still sound sufficiently detailed with instruments and vocals, thanks to their better balanced mid and treble ranges. The Sony, on the other hand, have more control over their noise canceling feature, which can also be optimized for the environments you're in. The Sony also have a more premium-looking build quality and a better list of features, including the touch-sensitive controls and customizable sound quality.
The Sony WH-1000XM2 Wireless are a much better and more versatile headphone than the Denon AHGC20 Wireless. The Sony have a better noise canceling feature that blocks a lot more noise than the Denons. The Sony also sound better out of the box and come with a great companion app that gives them a lot more customization options than the Denon. The Denon, on the other hand, are slightly more comfortable than the Sony thanks to their better padding. They also have a slightly more durable design, although both headphones are well-made and look high-end.
The Sony WH-1000XM2 are a better wireless noise cancelling headset than the Sony WH-H900N. The WH-1000XM2 have better noise cancellation and more features and codec options than the WH-H900N. They also look and feel a bit more premium than the lower-end H900N. On the other hand, the 900Ns have a slightly better-balanced default sound than the WH-1000XM2s. They also have a slightly sleeker and more fashion-forward design that some may prefer over the very professional look of the WH-1000XM2.
The Sony WH-1000XM2 are much better noise cancelling headphone than the Samsung Level On Wireless. The Sony have a better noise cancelling performance that isolates a lot more in noisy environments. They also have a more comfortable over-ear fit that most will prefer over the fit of on-ears although it is not directly comparable. They also sound better and have a lot more customization option both on Android and iOS, which the Samsung do not. On the upside, the Samsung are more portable. They're also a bit more suitable for watching videos since they have lower latency than the Sony if you have the right transmitter, and their auto-off feature is a bit better handled than the WH-1000XM2.
The Sony WH-1000XM2 are a slightly better wireless headset than the Parrot Zik 3.0. The Sonys have a much better battery life and a more optimized and adaptive noise cancellation feature than the Zik 3.0. They're also easier to use with a better-balanced default sound and a much longer battery life. They also sound a little better than the Zik 3.0 out of the box and have a better wireless range. On the upside, the Parrot Zik have a slightly sleeker and more durable build quality. They also leak a bit less at higher volumes and have less latency for watching movies and playing video games.
The Sony WH-1000XM2 are a much better headphone than the Sennheiser Momentum 2.0, but they're also wireless and noise canceling which is not as comparable. The WH-1000XM2 are more suitable for commuting and traveling than the HD1 Over-Ear, since they are noise cancelling and the HD1 are not. The Sonys also have a lot more features like a customizable EQ, codec options, and room effects. On the other hand, since the HD1 over-ear are wired, they have no latency when watching videos.
The Sony WH-1000XM2 are a much better headphone than the Sennheiser Momentum 2.0 On-Ear, but they're also wireless and noise cancelling which is not as comparable. The WH-1000XM2 are more suitable for commuting and traveling than the Sennheisers since they are noise cancelling and the Sennheisers are not. The Sonys also have a lot more features like a customizable EQ, codec options, and room effects. On the other hand, since the Sennheisers are wired, they have no latency when watching videos. They're also a bit more compact and portable than the Sonys.
The Sony WH-1000XM2 are a better noise canceling headphone than the Sennheiser Momentum 2.0 Wireless. The Sonys have better active noise cancellation, making them a better choice for commute and travel. The WH-1000XM2 also have a slightly more comfortable design with large ear cups and a more balanced sound quality out-of-the-box. On the upside, the Sennheisers have lower leakage, so you won't distract the people around you in quieter conditions, and they have more durable build quality.
The Sony WH-1000XM2 Wireless are slightly better headphones than the Sennheiser HD 4.50 BTNC. They are more comfortable, noticeably better-built, have a better-balanced sound profile, and have a dedicated companion app with access to an EQ. On the other hand, the Sennheisers can also connect to two devices simultaneously and have lower latency on PC.
The Sony WH-1000XM2 Wireless are a slightly better wireless noise cancelling headset than the Bowers & Wilkins PX Wireless. The Sony are a bit more comfortable and not as tight on the head as the PX. They also have a more customizable app that gives them a lot more control over their noise cancellation, and a better sound profile than the Bowers & Wilkins. On the upside, the Bowers and Wilkins are better built and look and feel more premium than the Sonys. They also have a lower leakage level, which makes them more suitable for noise-sensitive environments than the WH-1000XM2.
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Test Results
The Sony WH-1000XM2 look quite similar to the MDR-1000X. They have slightly softer padding, but you won't be able to notice the difference by just looking at them. One of the few changes in their design is their color scheme. They have a two-tone black and grey finish, and the ear cups have a slightly matte and rubbery coating that makes them stand out a bit more than the original model. However, they're not very distinguishable from one another at a distance.
The Sony WH1000XM2 have slightly better padding on the ear cups but are not distinctively more comfortable than the original MDR-1000X. The ear cups are large and fit well around most listener's ears without being too tight. The headband isn't as generously padded but doesn't put much pressure on the head. They're comfortable enough to wear for long listening sessions and the better padding of the ear cups means they will be less fatiguing after a few hours.
The Sony WH-1000XM2, like the MDR-1000X, have a good, tactile control scheme that offers a decent amount of functionality. They provide touch sensitive controls for volume, call/music, and track skipping. Additionally, they also offer aware modes to reduce the noise cancellation. Unlike the previous models though, the noise cancellation button now doubles as the aware/ambient modes switch. However, they still have the somewhat unique hand gesture that allows you to momentarily stop all audio and hear an on-going conversation by covering the right ear cup. Unfortunately, the touch-sensitive control scheme is not as precise as physical buttons which may cause a couple of accidental inputs.
The Sony WH-1000XM2, like most closed back over-ear headphones, are not the most breathable design to take to the gym. They create a good seal around your ears which prevents a lot of airflow and therefore make you sweat a bit more than usual especially if you're doing more demanding exercises. They should be fine for more casual uses only warming your ears after extended listening sessions, but they will not be ideal for running and working out.
The Sony WH1000XM2 are the same size as the MDR-1000X. They also fold into a more compact format which makes them somewhat portable but a bit difficult to carry around on your person. They will easily fit into a bag or backpack and they come with a pretty good and sturdy case.
The Sony WH1000XM2 come with a sturdy hard case that will protect the headphones from scratches, minor falls, and water damage. It's not the most portable case, but it will easily fit in larger bags.
The Sony WH-1000XM2 are well-built premium looking headphones. The ear cups are dense, well-made and feel durable. The headband is also a nice blend of metal and plastic that gives it a unique look and a flexible design. However, like the previous model the hinges and the part of the headband that connects to the ear cups are still plastic. This means they may also be susceptible to the headband defect that caused the original MDR-1000x to receive a lower score. However, until we receive more reports on the WH-1000xm2 headband having the same issue as its predecessor, we will continue monitoring its durability and update the score accordingly.
The Sony WH1000XM2 are stable enough for a light jog but will not be the ideal headphones for working out and exercising. Their wireless design and slightly tight fit make them a bit more stable since their less likely to fall off your head because the audio cable got hooked on something. However, because the ear cups are moderately heavy and stick out a bit, they will sway a lot depending on the intensity of your work out routine.
The frequency response consistency of the Sonys are very good. Similar to the MDR-1000X and QuietComfort 35, the Sony WH1000XM2 seem to be using its noise cancelling system to check for bass consistency. Therefore, in the bass range they perform extremely consistently across our five human subjects. In the treble range, they are decently consistent, but not as much as the bass range, showing about 6dB of deviation between 2KHz and 10KHz. This results in a consistent delivery of bass and treble across multiple users and re-seats.
The bass of the Sony WH-1000XM2 is very good. Their LFE (low-frequency extension) is at 10Hz, which means they are able to produce low thumps and rumbles. Also, the entire response is virtually flat across the bass range, but consistently over our target by more than 2dB, especially in high-bass. This results in an extended and punchy bass, but with the downside of sounding a bit boomy and cluttered.
The mid-range performance of the Sony WH-1000XM2 is good. Low-mid is flat but with a negligible tilt favoring lower frequencies. The bump in high-mid brings and vocals/leads slightly to the front of the mix. Overall, the mid-range is slightly more forward sounding than that of the MDR-1000X.
The Sony WH-1000XM2 have a very good treble range performance. Low-treble and mid-treble are flat and within 2dB of our target response. This ensures a balanced reproduction of vocals and leads. In high-treble, these headphones have fixed the steep roll-off issue that the MDR-1000X had and although this will give more "air" to the treble of XM2, the effect will be quite subtle.
The Sony WH-1000XM2 have great imaging. Their weighted group delay is 0.15, which is very good. The graph also shows that the entire group delay is below our audibility threshold, which was not the case with the MDR-1000X. Our L/R drivers of our test unit was also very good in terms of frequency, amplitude, and phase matching. This is important for proper and accurate localization of objects (such as voice, footsteps, and instruments) in the stereo field.
The soundstage of the Sony WH-1000XM2, like most other closed-back over-ear headphones, are poor. The PRTF response shows a good amount of pinna activation, which suggests a relatively large size for the soundstage. However, the peak in the PRTF around 2.5KHz could indicate a soundstage that feels a bit unnatural. Also, there's not a notch in the 10KHz region, which could result in the soundstage to be perceived as located inside the head.
Update 02/07/2022: The Sony WH-1000XM2 are compatible with Sony's 360 Reality Audio feature, which you can control in the companion app. In addition to Virtualphones Technology (VPT) and Sound Position Control, 360 Reality Audio can offer better sound quality. However, you need to subscribe to services that support this feature and use compatible files. We have updated our review to reflect these changes.
These headphones have a couple of virtual soundstage features. The Sound Position Control feature allows you to adjust the position from which you hear audio. There's also Virtualphones Technology, a special acoustic effect developed by Sony to help create a more out-of-head soundstage, and 360 Reality Audio, which can improve audio quality. However, to use the 360 Reality Audio feature, you need to subscribe to services like Tidal or Nugs.net and use compatible audio files.
The active noise cancelling (ANC) system of the Sony WH-1000XM2 is excellent. They perform nearly identical to the 1000X, within our margin of error. They achieve about 19dB of isolation in the bass range, which is important for cancelling out the rumble of airplane and bus engines. In the mid-range, where the bulk of speech sits, their reduction is more than 26dB. In the treble range, important for cutting out sharp S and T sounds, the Sonys achieve a isolation of 40dB, which is great.
The Sony WH-1000XM2 have an average leakage performance. The significant portion of leakage sits between 500Hz and 2KHz, which is a relatively broad range and will sound fuller than that of in-ears and earbuds. The overall level of leakage is not very loud either, but it would be audible to people around you at loud volumes and in quiet environments.
The recording quality of the Sony 1000XM2's mic is mediocre. The LFE is at 276dB, meaning recorded voice will sound slightly thin. HFE is at 3.2KHz resulting in the recorded speech to lack presence and detail. The frequency response between LFE and HFE is also quite inconsistent. Overall, speech may not be easily intelligible with them over the phone.
The microphone on the Sony WH-1000XM2 has sub-par noise handling as it achieves a speech-to-noise ratio of only 6.5dB, which is quite low. This means that the Sony won't be able to separate speech from noise in environments with even moderate amount of ambient noise.
The Sony WH-1000XM2 have a good battery life that will last you all day. They also have a quick charge feature that provides about 50 mins worth of playtime from a 10 mins charge. However, they take quite a while to fully charge at 3.6 hours, and they also don't automatically switch off anymore when they're connected to a Bluetooth source, and the adaptive sound is disabled. This is a partial fix that does not resolve the auto-off issue of the original MDR-1000X. When not connected to a Bluetooth source, they switch off within 5 minutes to save power, which is decent but flawed. Ideally, a timer feature in the app would have been a great addition.
Update 03/12/2020: The app score has been updated to match the WH-1000XM3's since they support the same in-app features.
The Sony WH-1000XM2 support the Sony| Headphones Connect app which gives them a lot more versatility and control options than the MDR-1000x. The app is well designed, easy-to-use and offers quite a few features that aren't common even for other wireless noise-canceling headphones. It gives you live data on the adaptive noise canceling. You can also calibrate the ANC directly in the app instead of holding the NC/ambient button. There's a great graphic equalizer with presets, an in-app media player, as well as room effects and sound positioning options. The only thing really lacking in this app is an auto-off timer, but overall it's an excellent addition to these headphones.
The Sony WH-1000XM2 do not have simultaneous multi-device pairing like the Bose QuietComfort 35. But on the upside, they do support NFC which makes pairing with smartphones a bit easier.
These headphones do have a fair bit of wireless latency, but it's within normal ranges for Bluetooth headphones. They might not be ideal be ideal for watching videos on your phone, but some apps and devices do compensate for latency so it might not be very noticeable.
These headphones don't have a non-Bluetooth wireless connection.
These headphones come with an audio cable with no in-line remote or USB adapter. This means they do not have a mic that is compatible with consoles.
The Sony WH-1000XM2 do not have a base/dock. If you want a versatile headset with a base that you can also use wired check out the SteelSeries Arctis 7 2019 Edition Wireless.